Refund policy
JOET Jewelry Return Policy
Thank you for your JOET Jewelry purchase! We hope you love your new piece.
Return Eligibility
- Timeframe: Items must be returned within 14 days of the original purchase date.
- Condition: Items must be returned in their original condition, unworn, and undamaged.
- Original Packaging: All original packaging, including boxes, pouches, and any accompanying certificates, must be included.
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Exclusions:
- Sale items are final sale and cannot be returned or exchanged.
- Personalized, engraved, or custom-made jewelry is not eligible for return or exchange.
- Earrings are not eligible for return due to hygiene reasons.
Return Process
- Initiate a Return: Contact us at joetjewelry@gmail.com to request a return authorization. Please include your order number and the reason for return.
- Packaging: Carefully pack the item(s) securely in the original packaging to prevent damage during shipping.
- Shipping: Ship the package back to us using a traceable shipping method. Please retain proof of postage. Joet Jewelry is not responsible for lost or damaged return shipments.
- Refunds: Once we receive and inspect your return, we will issue a refund to your original method of payment. Please allow 7-10 business days for the refund to process.
Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping.
- Original Shipping Costs: Original shipping costs are non-refundable.
Damaged Items
If you receive a damaged item, please contact us immediately at joetjewelry@gmail.com with photos of the damaged item and packaging. We will arrange for a replacement or issue a full refund.
Questions?
If you have any questions about our return policy, please contact us at joetjewelry@gmail.com